TERMS AND CONDITIONS

This Document Is An Electronic Record In Terms Of The Information Technology Act, 2000 And Rules There Under As Applicable And The Amended Provisions Pertaining To Electronic Records In Various Statutes As Amended By The Information Technology Act, 2000. This Electronic Record Is Generated By A Computer System And Does Not Require Any Physical Or Digital Signatures.

1. Privacy

2. Payment Policy

3. Products and Services for Personal Use

4. Accuracy of Information

5. Intellectual Property

6. Limited Licenses

7. Your Obligations and Responsibilities

8. Third-Party

9. Special Features, Functionality and Events

10. Submissions

11. User Content

12. Copyright Complaints

13. Representations and Warranties and Limitation of Liability

14. Indemnification

15. Disputes

16. Consent to Receive Notices Electronically by Posting on the Website and Via Email

17. General

18. International Orders

19. E-Gift Cards

20. Free Trials

Welcome to SYLVAN SECRETS.

SYLVAN SECRETS provides you with the content and services available on this website, subject to the following Terms and Conditions, our Privacy Policy, Payment Policy and other conditions and policies which you may find throughout our website in connection with certain functionality, features or promotions, as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively, “Terms and Conditions”). By accessing or using this website, you are acknowledging that you have read, understood, and agree, without limitation or qualification, to be bound by these Terms and Conditions in this Agreement, so please read this carefully before proceeding.

1. Privacy

Please review our privacy policy so that you may understand our privacy practices.

2. Payment Policy

Please see our Payment Policy to understand the purchase processes of our products.

All international shipping orders may attract local duties applicable in that country, and accordingly, the customer will have to pay such local duties/taxes.

3. Products and Services for Personal Use

The products and services described on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products, services, or samples thereof; you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services provided to you that we believe, in our sole discretion, may violate our Terms and Conditions.

4. Accuracy of Information

We attempt to be as accurate as possible when describing our products on the website. However, except to the extent implied by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free.

5. Intellectual Property

All information and content available on the website and its “look and feel”, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organisation thereof (collectively, the “Content”) is the property of SYLVAN SECRETS, our Affiliates, partners or licensors, and is protected by laws of India, including laws governing all applicable forms of intellectual property.

Except as set forth in the limited licenses in Section 6 or as required under applicable law, neither the Content nor any portion of this website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.

6. Limited Licenses

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the SYLVAN SECRETS website. This limited license does not include the right to: (a) frame or utilise framing techniques to enclose the website or any portion thereof; (b) republish, redistribute, transmit, sell, license or download the website or any and/or all Content (except caching or as necessary to view the website); (c) make any use of the website or any and/or all Content other than personal use; (d) modify, reverse engineer or create any derivative works based upon either the website or any and/or all Content; (e) collect account information for the benefit of yourself or another party; (f) use any meta tags or any other “hidden text” utilising any and/or all Content; or (g) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on the website or affixed to or contained in the website.

We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of the website for personal, non-commercial use only. A website that links to the website (i) may link to, but not replicate, any and/or all of our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive controversial or illegal or inappropriate for any ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; and (vi) may not link to any page of the website other than the home page. We may, in our sole discretion, request that you remove any link to the website, and upon receipt of such request, you shall immediately remove such link and cease any linking unless separately and expressly authorised in writing by us to resume linking.

Any unauthorised use by you of the SYLVAN SECRETS website or any and/or all of our Content automatically terminates the limited licenses set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions.

7. Your Obligations and Responsibilities

In accessing or using the SYLVAN SECRETS website, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the website. You shall always act in accordance with the law, custom and in good faith. You may not make any change or alteration to the website or any Content or services that may appear on this website and may not impair in any way the integrity or operation of the website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to SYLVAN SECRETS, our Affiliates, partners or licensors.

8. Third-Party Links

We are not responsible for the content of any off-website pages or any other websites linked to or from the SYLVAN SECRETS website. Links appearing on this website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating. We do not warrant the offerings of off-website pages or any other websites linked to or from the site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

9. Special Features, Functionality and Events

SYLVAN SECRETS may offer certain special features and functionality or events (such as contests, promotions, or other offerings) which may (a) be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions; and (b) be offered by us or by third parties. If so, we will notify you of this, and if you choose to take advantage of these offerings, you agree that your use of those offerings will be subject to additional or separate terms of use, rules and/or policies.

10. Submissions

It is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, “Submissions”) will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us the right to copy, use, reproduce, modify, adapt, translate, publish, license, distribute, sell or assign the Submission in any way as we see fit, including but not limited to copying in whole or in part, creating derivative works from, distributing and displaying any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works, or using the Submission within or in connection with our products or services. You also acknowledge that your Submission will not be returned, and we may use your Submission, and any ideas, concepts or know-how contained therein, without payment of money or any other form of consideration, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us for all claims arising from or in connection with any claims to any rights in any Submission or any damages arising from any Submission.

11. User Content

When you transmit, upload, post, e-mail or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials (“User Content”) on the website, you are entirely responsible for such User Content. Such User Content constitutes a Submission under Section 10 above. This means that all third parties, not us, are entirely responsible for all User Content they post to the website. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, emailing or otherwise making available on the website User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, pornographic, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary and/or intellectual property rights of any party. In addition, you agree not to transmit, upload, post, e-mail, or otherwise make available any software viruses, unsolicited or unauthorised advertising, solicitation or promotional material, including chain letters, mass mailings, or any form of “spam”. You further agree not to (i) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity; (ii) “stalk” or otherwise harass including advocating harassment of another, entrap or harm any third party including harming minors in any way; (iii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content; (iv) intentionally or unintentionally violate any applicable local, state, national or international law; or (v) collect or store personally identifiable data about other users.

We do not endorse or control the User Content transmitted or posted on the SYLVAN SECRETS website, and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that using this website may expose you to User Content that is offensive, indecent, and objectionable. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content or for any loss or damage of any kind incurred by you because of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the website.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content, and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable, and we reserve the right to refuse service without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

12. Copyright Complaints

We respect the intellectual property of others. If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an email or written notice to  us for notices of infringement and provide the following: (i) identification of the copyrighted work(s) that you claim has been infringed and that you are the copyright owner or authorised to act on the copyright owner’s behalf; (ii) a description of the material that you claim is infringing and the location of the material on the website; (iii) your address, telephone number and email address to care@sylvansecrets.com

Note: The above contact information is provided exclusively for notifying SYLVAN SECRETS that copyrighted material may have been infringed.  All other inquiries will not receive a response through this process and should be directed to our customer service group by emailing care@sylvansecrets.com

13. Representations and Warranties and Limitation of Liability

SYLVAN SECRETS website is presented “As Is”.  We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, wrong delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.

SYLVAN SECRETS personal care products are based on natural and Ayurvedic formulations. Though enormous efforts are made and precautions are taken to render the products safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to ensure they are safe for you to use. You will be responsible for taking proper precautions/ professional medical/ dermatological advice before using any of our personal care products you may be allergic to. You agree that SYLVAN SECRETS will not be responsible or liable for any product-related issues, including, without limitation any allergic reactions to you on account of the usage of our products. For any purchases made through SYLVAN SECRETS, you will inter alia be governed by the limitation of liability and disclaimer conditions provided in more detail with the product packaging/leaflets.

Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the website or your use thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed Indian Rupees 2000 only.

You agree that no claims or action arising out of, or related to, the use of the website or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose.

14. Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand resulting from your use of SYLVAN SECRETS or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools or any other action you take that imposes an unreasonable burden or load on our infrastructure.

15. Disputes

With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of Howrah & Kolkata, India, as if the Terms and Conditions were a contract wholly entered into and wholly performed within Howrah & Kolkata, India, subject to foreign legal mandatory provisions.  To the fullest extent permitted by applicable law, any dispute, differences or claim arising out of your visit to the SYLVAN SECRETS website shall be referred to the sole Arbitrator appointed by the Partners of SYLVAN SECRETS in accordance with the law. The venue of such arbitration shall be at Howrah & Kolkata, India, and the award of the Arbitrator shall be final and binding on all parties. It may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to these Terms and Conditions, whether through class arbitration proceedings or otherwise.

To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in India, as applicable, without prejudice to the applicable law and all applicable provisions of this Section, and subject to our right to seek injunctive or other appropriate relief in any court, if you have in any manner violated or threatened to violate our intellectual property rights. You consent to exclusive jurisdiction and venue in such courts.

16. Consent to Receive Notices Electronically by Posting on the Website and Via Email

You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these Terms and Conditions refer from us electronically, including without limitation by email or by posting notices on this website. You agree that all Notices we provide to you electronically satisfy any legal requirement that such communications be in writing.  To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal by emailing us at care@sylvansecrets.com and discontinue your use of this website.  In such event, all rights granted to you pursuant to these Terms and Conditions, including but not limited to the limited licenses set forth in Section 6 hereof, shall automatically terminate. Unfortunately, we cannot provide this website’s benefits to any user who cannot consent to the receipt of Notices electronically.

Please note that this consent to receive Notices is entirely separate from any election you may make with respect to the receipt of marketing communications. Your options with respect to receipt of marketing communications are set forth in our Privacy Policy.

17. General

You acknowledge and agree that these Terms and Conditions constitute our complete and exclusive agreement concerning your website use and supersede and govern all prior proposals, agreements, or other communications.

In our sole discretion, we reserve the right to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued website use thereafter constitutes your agreement to all such changed Terms and Conditions. We may terminate any of the rights granted by these Terms and Conditions with or without prior notice. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all website use.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.

If you have any questions regarding these Terms and Conditions, please email us at care@sylvansecrets.com

Worldwide Copyright © SYLVAN SECRETS (brand owners of SYLVAN SECRETS).  All worldwide rights reserved.

18. International Orders

For deliveries outside India:

-          Your shipment could be subject to Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.

-          Check the tentative Customs Duty Charge / Import Duty / VAT / other applicable government taxes here.

-          These charges will have to be paid by the consignee. The brand is not liable to pay them under any circumstances.

-          The shipping charges mentioned in the total order value do not include these charges.

-       If the consignee refuses to pay the liable shipment customs charges upon its arrival in the destination country, the brand will deduct complete shipping and return duty charges from the consignee’s order value while processing the refund.

The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with the import and customs laws of the country they are having the products shipped.

The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.

The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including, without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.

In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.

Please confirm that your order and the products therein comply with the delivery permissible under the laws of your country.

19. E-Gift Cards (Terms & Conditions)

The gift card can be loaded in multiples of INR 500 with a minimum value of Rs 1000.

The gift card shall be valid for a period of 1 year from the date of issuance. Any unused balance will not be refunded or credited when the card expires.

The gift card can be redeemed only at www.sylvansecrets.com

The gift card can either be used in full or partially and is not redeemable for cash, credit or any other mode.

SYLVAN SECRETS reserves the right to amend these terms & conditions or discontinue the card at its discretion.

No replacement, refund or compensations shall be payable in case of any damaged, mutilated or lost card.

Dispute/s, if any, in relation to this card and/or pursuant to the usage of this card shall be governed in accordance with the laws of India and subject to the Courts of Howrah & Kolkata.

The gift card is not a legal tender and can neither be recharged nor revalidated.

No loyalty points will be awarded on the gift card’s value during any transaction.

The gift card cannot be clubbed with any other promotion or benefit.

20. Free Trial

The Free Trial is restricted to a maximum of 3 samples per order.

Only one Free Trial may be ordered at a time.

A single customer can order up to a maximum of 3 Free Trials only.

The order of a Free Trial cannot be combined with a purchase of full-size products. A separate order must be placed from the same account for any other purchase.